Privacy Policy

Eternal Zion LLC

Website: iameternalzion.info

Contact: ez@iameternalzion.com

Effective Date: May 12, 2026 · Last Updated: May 12, 2026

Eternal Zion LLC (“Eternal Zion,” “Company,” “we,” “us,” or “our”) respects the privacy of visitors, account holders, clients, support users, and other individuals whose information may be collected, processed, stored, transmitted, or otherwise handled through iameternalzion.info, associated client portals, dashboards, forms, support tools, communications systems, and related digital services (collectively, the “Platform”).

This Privacy Policy describes how we collect, use, store, disclose, manage, and protect information in connection with the operation of the Platform and our associated services.

By accessing or using the Platform, creating an account, submitting forms, uploading materials, purchasing a package, communicating with support, or otherwise interacting with us through the Platform, you acknowledge that you have reviewed this Privacy Policy.

This Privacy Policy applies to information collected:

• through the Platform;
• through account registration and login systems;
• through intake forms and related questionnaires;
• through file uploads and supporting-document submissions;
• through support requests, messaging tools, and communication systems;
• through billing, package access, and account-management processes;
• and through operational notifications and client-portal interactions.

This Privacy Policy does not necessarily apply to third-party websites, services, processors, platforms, or integrations that may be linked from the Platform or used in connection with specific operational functions unless expressly stated by Eternal Zion. If you interact with a third-party service, that third party’s privacy practices may apply in addition to ours.

Depending on how you use the Platform, we may collect the following categories of information.

3.1 Account Information. We may collect account and registration information, including:

• first name and last name;
• email address;
• phone number;
• account credentials and password-related data;
• account preferences;
• login activity;
• account verification status;
• and related client-profile information.

3.2 Intake and Workflow Information. We may collect information submitted through intake forms, onboarding forms, package-related questionnaires, or administrative data-entry interfaces, including:

• personal identifying information;
• mailing and address information;
• trustee information;
• beneficiary information;
• package-selection information;
• workflow-specific information;
• and other data submitted for document-preparation, proofing, administrative review, or related service functions.

3.3 Uploaded Files and Supporting Records. We may collect, receive, store, process, and manage files and supporting records uploaded by users or otherwise provided in connection with the Platform, including:

• birth certificate images or related certificate records;
• identity-related records;
• signatures and signature-related uploads;
• supporting screenshots or support attachments;
• document images;
• and other files relevant to the workflow or support process.

These materials may contain sensitive personal information depending on the nature of the file submitted.

3.4 Billing and Transaction Information. We may collect or receive information associated with purchases, package selections, order history, invoice references, payment status, billing state, and related commercial information.

We may use third-party payment processors for payment handling. Eternal Zion may not store full payment-card data directly where such data is processed by a third-party processor, but we may receive transaction metadata, payment confirmations, billing status updates, and related records necessary to operate the Platform and services.

3.5 Support and Communication Data. We may collect information provided through support tickets, messages, inquiries, administrative replies, contact forms, and related communication systems, including:

• support category;
• support subject lines;
• ticket content;
• attached files;
• support history;
• communication timestamps;
• and related notes or status markers.

3.6 Portal Usage and Technical Information. We may collect technical and usage data associated with operation of the Platform, such as:

• IP address;
• browser type;
• operating system;
• device characteristics;
• login timestamps;
• page visits and interactions;
• session activity;
• referral sources;
• and related diagnostic, performance, or security information.

3.7 Notification and Communication Log Data. We may collect and maintain records concerning communications sent to or from you, including:

• email sends;
• portal notifications;
• support replies;
• message-delivery logs;
• open or click data where available;
• read status for portal notices;
• and communication preferences.

3.8 Information Provided by Staff or Through Manual Administrative Entry. Where payment is made outside the Platform, or where staff manually create or manage client records, we may collect and enter information into the Platform through administrative interfaces, including:

• package assignment;
• payment confirmation data;
• workflow status data;
• support notes;
• and related file-management records.

We may collect information:

• directly from you when you complete forms, create an account, make a purchase, submit intake, upload files, or communicate with support;
• automatically through cookies, session tools, analytics tools, and technical logging systems;
• from service providers or processors acting on our behalf;
• from payment processors in the form of transaction status or billing metadata;
• and from manual administrative workflows used to operate the Platform.

We may use collected information for the following purposes:

5.1 To Operate the Platform. We use information to create and manage accounts, authenticate users, provide portal access, operate dashboards, and maintain Platform functionality.

5.2 To Deliver Services and Manage Workflows. We use information to:

• manage package purchases;
• process intake;
• review uploads;
• prepare workflow-related materials;
• release proofing materials;
• support document-preparation processes;
• manage support requests;
• and maintain account and workflow records.

5.3 To Communicate With You. We use information to send:

• verification emails;
• operational notices;
• status updates;
• billing reminders;
• support confirmations;
• support replies;
• portal-related notices;
• and other non-marketing communications necessary to operate your account or services.

5.4 To Provide Support. We use information to review, categorize, respond to, escalate, and document support requests and related communications.

5.5 To Maintain Security, Integrity, and Recordkeeping. We use information to:

• protect account security;
• monitor unauthorized access or misuse;
• detect fraud, abuse, or technical problems;
• maintain workflow integrity;
• preserve audit history;
• and support internal administration.

5.6 To Improve the Platform. We may use information to understand how the Platform is used, improve user experience, enhance workflow clarity, refine support systems, and improve operational design.

5.7 To Comply With Legal, Regulatory, Contractual, or Operational Obligations. We may use information where reasonably necessary to:

• comply with legal obligations;
• enforce contractual rights;
• protect our rights, users, systems, and records;
• investigate disputes or misuse;
• and maintain documentation relevant to our operations.

The Platform is designed to maintain organized communication histories tied to client files and account workflows. Accordingly, we may store and maintain:

• support-ticket communications;
• portal notifications;
• workflow notices;
• email logs;
• administrative notes;
• and related communication metadata.

These records may be used to preserve continuity, support audit history, improve support quality, and maintain an accurate file history.

We may use cookies, session tokens, local storage, analytics tools, and similar technologies to:

• maintain login sessions;
• support navigation and Platform functionality;
• remember preferences;
• improve performance;
• understand usage patterns;
• and support security and fraud prevention.

You may be able to control certain cookie settings through your browser or device settings, but disabling such technologies may impair Platform functionality.

We do not sell your personal information for money in the ordinary sense described by consumer privacy law unless and until we expressly disclose otherwise. We may, however, disclose information in the following circumstances, subject to applicable law and the operational needs of the Platform.

8.1 Service Providers and Processors. We may disclose information to service providers, vendors, contractors, and processors performing services on our behalf, including providers related to:

• hosting;
• storage;
• analytics;
• customer communications;
• payment processing;
• file handling;
• support tools;
• authentication;
• security;
• mailing workflows;
• digital signature workflows;
• and other operational services.

8.2 Workflow, Filing, Mailing, Signature, and Notary-Related Functions. Where your selected package or workflow requires it, and where permitted by your service terms and any separate authorization instruments, we may use or disclose relevant information to third-party service providers or processors involved in:

• signature workflows;
• notary-related processing;
• mailing or shipping functions;
• file-handling functions;
• or other administrative functions tied to operation of the Platform.

8.3 Legal Compliance and Protection of Rights. We may disclose information where reasonably necessary to:

• comply with law, subpoena, legal process, or governmental request;
• protect our rights, property, systems, users, or records;
• investigate fraud, misuse, or abuse;
• enforce our agreements;
• or respond to claims, disputes, or security incidents.

8.4 Business Transfers. If Eternal Zion is involved in a merger, acquisition, reorganization, financing, asset sale, or similar transaction, information may be disclosed or transferred as part of that process, subject to applicable law and confidentiality obligations.

8.5 With Your Direction or Consent. We may disclose information where you direct us to do so, where you request a specific disclosure, or where you provide consent.

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• operate the Platform;
• provide services;
• maintain workflow history;
• preserve account records;
• respond to support matters;
• meet legal, tax, accounting, operational, and contractual obligations;
• resolve disputes;
• enforce agreements;
• and maintain audit and security records.

Retention periods may vary depending on the category of information, the package selected, the operational lifecycle of the file, applicable legal requirements, and business recordkeeping needs.

Even if a workflow is completed, paused, or terminated, we may retain related records to preserve account history, communication history, billing history, security records, and audit logs.

We use reasonable administrative, technical, and organizational measures designed to protect personal information and Platform records against unauthorized access, loss, alteration, misuse, or disclosure. The California Attorney General’s office separately emphasizes that strong privacy programs should include data security, and California law also separately addresses breach notification duties in the event of certain unauthorized acquisition of unencrypted personal information.

However, no online system, transmission method, storage environment, or security program can be guaranteed to be completely secure. Accordingly:

• we do not warrant absolute security;
• you are responsible for maintaining the confidentiality of your login credentials;
• and you should use care when transmitting or storing sensitive records.

Because the Platform is built around a client-portal experience, we use information to control access to:

• account areas;
• file records;
• uploads;
• proofing materials;
• status dashboards;
• support history;
• download centers;
• and released materials.

We may lock, unlock, restrict, or condition access based on:

• payment status;
• account verification status;
• workflow stage;
• support needs;
• package selection;
• or operational or security considerations.

Depending on whether Eternal Zion is a “business” subject to the California Consumer Privacy Act, as amended by the California Privacy Rights Act, California residents may have statutory rights regarding personal information, including rights to know, delete, correct, and in some cases limit certain uses of sensitive personal information. Those rights have been part of California’s current privacy framework since the CPRA amendments took effect in 2023.

Accordingly, Eternal Zion may, where applicable and legally required, respond to verifiable privacy requests concerning:

• categories of personal information collected;
• specific pieces of personal information collected;
• categories of sources;
• categories of disclosures;
• deletion requests;
• correction requests;
• and other rights required by applicable law.

Nothing in this section should be interpreted as an admission that Eternal Zion is subject to every threshold or requirement of California consumer privacy law in every circumstance. This section is intended to provide a rights-oriented notice framework and should be reviewed in light of counsel’s assessment of actual statutory applicability.

To submit a privacy-related inquiry or request, contact: ez@iameternalzion.com

We may need to verify your identity before responding to certain requests.

At this time, Eternal Zion does not represent in this draft that it sells or shares personal information in a manner requiring a “Do Not Sell or Share My Personal Information” mechanism, nor does it represent in this draft that all statutory thresholds or rights categories are or are not triggered in every case. Final public-facing disclosures should be reviewed against counsel’s analysis of the Platform’s actual data practices, vendor stack, analytics setup, and statutory applicability.

If Eternal Zion later engages in practices requiring additional consumer-choice mechanisms or notices, this Privacy Policy and related disclosures may be updated accordingly.

The Platform is not directed to children and is not intended for use by minors under eighteen (18). We do not knowingly provide the Platform to children through ordinary operation of the site. If we learn that information has been submitted by a child in violation of our Terms or applicable law, we may take steps to delete or disable the associated data or account, subject to operational and legal requirements.

The Platform may contain links to third-party websites, portals, processors, educational storefronts, or other services, including iameternalzion.com or other linked resources. We are not responsible for the privacy, security, or data practices of third-party websites or services not controlled by Eternal Zion. You should review the privacy policies of those third parties before interacting with them.

You may be able to update certain account information through your portal or by contacting us. You are responsible for maintaining the accuracy of your information. Inaccurate information may affect your workflow, communications, file handling, or portal functionality.

Where operational notices are necessary to provide the Platform and services, you may not be able to opt out of such communications while maintaining active use of the Platform or active service status.

If Eternal Zion experiences a security incident affecting personal information, we may investigate, contain, remediate, document, and respond to the incident in accordance with applicable law and operational needs. California law separately imposes breach-notification requirements for certain unauthorized acquisition of specified personal information.

We may update this Privacy Policy from time to time to reflect:

• changes in Platform functionality;
• changes in business practices;
• changes in service providers;
• changes in legal or regulatory expectations;
• or changes in our privacy or security practices.

Updated versions will become effective upon posting or on the later effective date stated in the revised version. Your continued use of the Platform after the updated Privacy Policy becomes effective constitutes your acknowledgement of the revised Policy.

For privacy-related questions, privacy requests, or concerns regarding this Privacy Policy, contact:

Eternal Zion LLC

Email: ez@iameternalzion.com

Website: iameternalzion.info

By using the Platform, creating an account, purchasing a package, submitting intake or uploads, or communicating through the Platform, you acknowledge that you have reviewed this Privacy Policy.